Frequently Asked Questions

Everything you need to know about your journey to glowing skin.

When will my order ship?

Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.

What is your return policy?

We want you to love your ritual. If you are not completely satisfied, we accept returns of lightly used products within 30 days of purchase for a full refund, excluding shipping costs.

Are Tatcha products cruelty-free?

Yes, Tatcha is PETA-certified cruelty-free. We do not test our formulas or ingredients on animals, nor do we ask others to do so on our behalf.

How do I determine the right products for my skin type?

You can take our Ritual Finder quiz on the website or consult with our skin health experts via Live Chat to receive a personalized recommendation based on your unique concerns.

Do you offer international shipping?

Currently, we ship to the United States and select international territories. Please visit our Shipping page for a full list of available countries and estimated delivery times.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be non-irritating. However, we always recommend performing a patch test or consulting with a physician if you have specific skin sensitivities.